Techcouch, LLC Standard Terms and Conditions for On-Site IT Support


These Terms and Conditions ("Terms") govern the provision of on-site IT support services ("Services") offered by Techcouch, LLC ("Techcouch") to you, the customer ("Customer").


1. Introduction

These Terms outline the expectations and responsibilities for on-site IT support services provided by Techcouch. By requesting or utilizing on-site support services, you agree to be bound by these Terms.


2. Service Description

2.1. On-site support services include sending a qualified technician to your location to diagnose and resolve IT issues.

2.2. The specific scope of services, including the number of technicians dispatched, the duration of the visit, and the types of issues addressed, will be defined in a separate Service Level Agreement (SLA) agreed upon by both parties.


3. Customer Responsibilities

3.1. To ensure a smooth and efficient on-site visit, you are responsible for:

  • Providing Techcouch with a safe and accessible workspace for the technician. This includes a clean, well-lit area with a table and chairs.
  • Providing adequate parking for the technician's vehicle.
  • Granting the technician unrestricted access to the affected equipment and systems during the visit.
  • Having a designated point of contact available throughout the on-site visit to assist the technician and relay any necessary information.


4. Scheduling and Availability

4.1. On-site support services may be scheduled during our regular business hours by contacting Techcouch. Emergency on-site support may be available upon request, subject to technician availability and additional fees as outlined in the SLA.

4.2. Techcouch will use commercially reasonable efforts to accommodate your scheduling requests; however, scheduling availability cannot be guaranteed.


5. Travel and Expenses

5.1. Travel expenses associated with on-site support, including mileage, tolls, and parking fees, will be charged according to the rates outlined in the SLA.

5.2. Additional expenses incurred during the on-site visit, such as replacement parts or specialized equipment rentals, will be billed separately with your prior approval.


6. Limitations of Service

6.1. On-site support services are limited to troubleshooting and resolving IT issues as defined in the SLA. Services do not include hardware repair, software installation beyond basic configuration, or data recovery unless explicitly included in the SLA.

6.2. Techcouch is not responsible for any pre-existing damage to equipment or software conflicts not caused by our technicians.


7. Entire Agreement

7.1. These Terms and the SLA together constitute the entire agreement between the parties regarding on-site IT support services and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.

7.2. In the event of any conflict between these Terms and the SLA, the terms of the SLA shall prevail with respect to on-site support services.


By requesting on-site IT support services, you acknowledge that you have read and understood these Terms and agree to be bound by them.